Retail leaders from
Drawing on her extensive experience in retail and technology, Pinki explores how businesses can move beyond experimentation and build AI strategies that deliver lasting value. From the importance of strong data foundations to the need for cross-functional teams and clear governance, she shares lessons, examples and practical advice for retailers at every stage of their AI journey.
Her session at the Validify Retail AI Forum highlighted that success isn’t just about the technology — it’s about people, process and purpose. When these elements come together, AI becomes a powerful enabler of growth, efficiency and better customer experiences.
Discover the key findings from our latest research, and how retail leaders are preparing for what’s next.
In fashion, intent follows feeling. A user sees, desires, then searches – not the other way around. The journey begins before the search box opens.
A scroll, a glance, a feeling
Something catches the eye
The product reveals itself
Weighing, imagining, wanting
The moment of commitment
Inference · Tokens · Infrastructure · Cost-to-serve
Pinki Choudhury is a seasoned retail and technology leader with over two decades of experience helping businesses innovate, grow and put customers at the centre of everything they do.
Click for the full interview.
More insights from the Validify Retail AI Forum.
